Everything You Need as a New Patient at Upper Dental
Welcome to Upper Dental. We know that visiting a new dental practice comes with questions, and we're here to make the process as smooth as possible. Whether you're joining us from Hollywood, Coral Gables, or anywhere in between, this page gathers all the essential dental patient information you'll need before your first visit. Our team is proud to serve our community in both English and Spanish, and we offer Saturday appointments at both locations to fit your busy schedule.
What to Bring to
Your First Appointment
Being prepared helps us focus on what matters most, your smile. Here's what to bring when you visit us for the first time.
New Patient Dental Forms
Complete your new patient dental forms before you arrive to save time. These forms help us understand your health history, dental goals, and any concerns you may have. Our team can provide them in English or Spanish, just let us know your preference when you schedule.
Valid ID and Insurance Card
Please bring a government-issued photo ID and your dental insurance card, if you have one. This allows us to verify your coverage and process any claims on your behalf. If you don't have insurance, don't worry, we have options for you.
Our Office
Policies
We believe in clear communication and respect for your time. Here's what you can expect from us, and what we ask in return.
Appointment Scheduling and Cancellation
We work hard to stay on schedule so your time is respected. If you need to cancel or reschedule, please give us at least 24 hours' notice. This allows us to offer that time to another patient who may be waiting for care.
Patient Privacy and Your Rights
Your privacy matters to us. We follow all HIPAA guidelines to protect your personal and medical information. You can review our Notice of Privacy Practices at any time, and our team is happy to answer any questions about how we handle your data.
Insurance and
Financing Options
Quality dental care should be accessible. We offer multiple ways to make treatment work for your budget.
In-House
Membership Plans
We also have in-house membership plans designed to make routine and preventive care affordable.
Accepted
Insurance Plans
We work with a wide range of insurance providers. Our team will verify your benefits before your appointment and explain your coverage in clear terms.
Flexible Financing
for Any Budget
No insurance? No problem. We offer financing through CareCredit, Alphaeon Credit, Cherry, Sunbit, Proceed Finance, and LendingClub Patient Solutions, many with 0% interest options.
Frequently
asked questions
Everything you need to know about the practice and our services.
Do you see new patients?
Absolutely. We welcome new patients at both our Hollywood and Coral Gables locations. Contact us today to schedule your first visit.
What languages does your team speak?
Our team is fluent in both English and Spanish. We serve a diverse community and are proud to provide care in the language you're most comfortable with.
What if I don't have dental insurance?
You're still welcome here. We offer flexible financing options and in-house membership plans that make care accessible without insurance. Learn more about how we can help.
How early should I arrive for my first visit?
We recommend arriving 15 minutes before your appointment time to complete any remaining paperwork and get settled. If you've submitted your forms online, 10 minutes is usually sufficient.
Do you offer Saturday appointments?
Yes! Our Hollywood location is open Saturdays from 8:00 AM to 2:00 PM, and our Coral Gables location is open Saturdays from 9:00 AM to 2:00 PM. Saturday availability is one of the ways we make quality care more convenient for working patients and families.
