Our Commitment to Accessibility
Upper Dental is committed to ensuring digital accessibility for all individuals, including those with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to our website.
Standards We Follow
WCAG 2.1 Conformance Guidelines
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines outline best practices for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Known Limitations and Ongoing Efforts
While we work to maintain full accessibility, some pages or content elements may not yet be fully optimized. We are actively addressing these areas and updating our site on an ongoing basis. If you encounter any difficulty accessing content on our website, please let us know so we can assist you.
Third-Party Content
Our website may reference or link to third-party services and content that are not under our direct control. We cannot guarantee the accessibility of these external resources, but we encourage third-party providers to offer accessible experiences.
Contact Us for Accessibility Assistance
We welcome your feedback on the accessibility of our website. If you need assistance accessing any portion of this site or would like to report an issue, please reach out to our team.
How to Report an Accessibility Issue
To report an accessibility concern, please contact us through our Contact page. Include the specific page or feature you encountered difficulty with, and describe the issue you experienced.
Response Time and Resolution Process
We will acknowledge your report within two business days and work to resolve the issue promptly. Our team will investigate the concern and implement a solution as quickly as possible, keeping you informed throughout the process.
Formal Complaints and Alternative Access
If you are unable to access any content on our website and require an alternative format, please contact us. We will provide the information you need in an accessible format. For formal complaints, please refer to our Notice of Non-Discrimination for additional information on your rights and how to file a grievance.
For more information about our commitment to patient care, please visit our Patient Information page. To learn how we handle your personal data, see our Privacy Policy.
